Shipping policy
Shipping Policy — Eagle and Oak
Thank you for shopping with Eagle and Oak. Your support means everything to us and helps us keep creating the handmade crochet bags you love. Please read our shipping policy carefully before placing your order. By completing a purchase, you confirm that you have read and agreed to the terms below.
Order Processing
Every Eagle and Oak bag is handmade to order. Orders are processed and handmade within 3 business days after payment is confirmed. During high-demand periods, holidays, or promotions, processing may take slightly longer. Once your order has been processed and shipped, you will receive a confirmation email.
Shipping Times
Estimated delivery times after processing:
United States: 6–8 business days
International: 6–8 business days
These timeframes are estimates only and are not guaranteed delivery dates. Some orders may arrive sooner, while others may take longer depending on carrier processing, customs clearance, weather conditions, or other logistical factors outside our control.
Tracking Information
At this time Eagle and Oak does not offer order tracking. If you have any concerns about your delivery please contact us at customer.support907@gmail.com and we will do our best to help.
Shipping Responsibility
Once your order has been processed and shipped, the package is in the hands of the shipping carrier. At that stage, the routing, handling, and delivery of the shipment are outside of our direct control.
Eagle and Oak is not responsible for packages that are:
Lost during transit
Delivered to an incorrect address provided by the customer
Marked as delivered but not received
Delayed due to carrier issues, customs processing, or logistical delays
If an incorrect address is provided at checkout, we cannot guarantee that changes can be made once the order has been processed or shipped. Eagle and Oak is not responsible for packages delivered to an incorrect address entered by the customer. Customers agree to these terms at the time of purchase.
Carrier Issues
If a package experiences a delivery issue, we will contact the shipping carrier to request additional information on your behalf. Investigations by carriers may take several days to a week or longer depending on the situation. While we will assist in requesting information from the carrier, final delivery outcomes are determined by the shipping carrier.
Split Shipments
Some orders may ship in separate packages depending on product availability or warehouse location. If this occurs, you may receive multiple tracking numbers. This is normal and does not indicate a missing order.
Optional Digital Services
We appreciate your support more than words can say. To enhance your shopping experience, we offer the following optional digital services at checkout:
Priority Handling (Fast Shipping)
30-Day Warranty
Shipping Protection
These are optional digital services and do not represent physical goods. All digital service purchases are final and non-refundable.
Priority Handling (Fast Shipping)
Priority Handling means your order is moved to the front of our processing queue within our system. It does not guarantee a specific delivery date, nor does it represent a courier shipping speed upgrade. Delivery timeframes remain subject to carrier processing, customs, and other external factors.
30-Day Warranty
The 30-Day Warranty is a digital support service that provides extended order assistance for 30 days after delivery. It does not guarantee a refund, replacement, or any form of compensation for the physical product. This service is strictly a support add-on and is non-refundable.
Shipping Protection
Shipping Protection is a digital order assistance service. By purchasing Shipping Protection, the customer acknowledges that this service does not guarantee reimbursement, replacement, or a refund of the physical product. It provides support in the event of a shipping issue and allows us to work with the carrier on your behalf.
By deselecting Shipping Protection at checkout, the customer explicitly agrees that Eagle and Oak is not responsible for any packages that are lost, damaged, or stolen once the order has been handed to the shipping carrier.
Show Some Support (Tip)
At checkout, customers are given the option to leave a voluntary tip under our Show Some Support feature. This is a completely optional contribution made directly to the Eagle and Oak team as a gesture of appreciation for our handmade work.
All tips are voluntary, final, and non-refundable. By leaving a tip at checkout, the customer acknowledges that this amount is a gratuitous payment and is not attached to any product, service, or guarantee. Tips cannot be charged back, reversed, or refunded under any circumstances.
Contact
If you have any questions about your order or shipping, please contact us at customer.support907@gmail.com